Make entry safe
Stay out of an electrically unsafe room and avoid tracking contaminated water into dry rooms.
A wet carpet can hide moisture in the padding and subfloor. The water source and contamination history determine whether drying is appropriate.
Calls connect to an answering service provider. Share your street address and the water source to confirm availability and scope.
Explain how long the carpet has been wet, how far the water spread, and whether the source was a supply line, appliance, rainwater, or a drain. Do not promise that every carpet can be saved.
Stay out of an electrically unsafe room and avoid tracking contaminated water into dry rooms.
Ask about water extraction from the carpet and evaluation of padding and the floor underneath.
If the material is suitable for restoration, drying and moisture checks follow extraction. Some materials may need removal.
No. The water source, exposure time, material condition, and contamination determine what can be safely dried or must be replaced.
Do not enter an unsafe wet area. Tell the provider what happened and what you can see.
Call (269) 742-4004