Make entry safe
Avoid submerged outlets, panels, furnaces, and appliances. If the breaker cannot be reached from dry ground, leave it for an electrician.
A basement with standing water needs a safe entry decision, removal of bulk water, and a drying plan for what remains.
Calls connect to an answering service provider. Share your street address and the water source to confirm availability and scope.
If the water rose from outside, entered through a wall or window, or arrived after a thaw, explain that path on the call. A wet basement is not automatically a sewer backup, but outside floodwater can still be contaminated.
Avoid submerged outlets, panels, furnaces, and appliances. If the breaker cannot be reached from dry ground, leave it for an electrician.
Describe the water depth, affected rooms, and whether more water is entering. A provider can assess pumping or extraction and the safe order of work.
After bulk water is gone, ask which walls, flooring, or contents remain wet and how drying will be checked.
No. Water can remain in carpet padding, wall bases, and floor assemblies. Ask how the remaining moisture will be assessed and dried.
Do not enter an unsafe wet area. Tell the provider what happened and what you can see.
Call (269) 742-4004